Mapping Processes

As organisations grow and the range of services increases you find that internal processes also become more complex and include many steps that may have been added over time.

We work closely with organisations that want to look at transforming their services. Through process mapping and the wider role called Business Process Management, you can identify problem areas as well as opportunities, which can lead to improvement.

There are a number of benefits to mapping process including:

  • Clarifying roles
  • Reduce wastage
  • Saving time
  • Saving money

If the process is externally facing it can improve customer experience and increase customer loyalty.

When we start working with a team we always suggest the first step is to create a baseline, i.e. have a clear understanding of the process ‘as it is now’ and collect data and measures that relate to the current state. By doing this you will be able to assess whether the changes made have resulted in an improvement.

We support teams to build maps of the current system, and to identify opportunities and challenges around implementing change. Understanding what the core work is and how it flows through the organisation is key to streamlining the process. We then map the improved state taking in account data that demonstrates areas that we can focus on to make improvements. This helps identify the priorities for improvement and the best return for the improvement activity.

Process mapping sessions are typically challenging, creative, and energetic. Characterised by light bulb moments and rapport building, the team is drawn together through a shared understanding. Mapping processes as a visual exercise really help teams to identify value-adding activities and remove activity that doesn’t add value.

We use a range of tools and techniques depending on the area of improvement we are focusing on, for example Value Stream Maps, Swim Lane Diagrams and SIPOC diagrams (Supplier, Input, Process, Output, Customer). The tools are chosen based on your individual requirements.

We work with organisations based in the East Midlands including Nottingham, Derby, Leicester and Lincolnshire.

If you are interested in finding out more about how we can work with you then please contact us directly on 07824 660 120 or email

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