Managing conflict in community organisations

Managing Conflict workshop In March 2017, Community Organisers UK were appointed by the Civil Society to recruit and train 3,500 people in community organising. Working with Sneinton Alchemy, Nottingham, I designed and co-facilitated a workshop on managing conflict at...

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Being confident – updated December 2018

This blog by Lose the Box, Nottingham, looks at the causes of low confidence, and explains some practical steps, hints and tips to grow in courage and confidence, or to support others in this. It includes a brief case study and links to related information and sources of support.

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How to be a critical friend

Have you ever been offered the support of a ‘critical friend’ over the course of your career? How did you react? Did you internally recoil at the word ‘critical’, glaze over the word ‘friend’, and avoid the conversation at all costs? It doesn’t have to be like that....

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Making change stick

We frequently hear about failed projects that don’t deliver the change they were expected to. So what goes wrong with change? Why does the grass grow back? There are many statistics on the reasons for project failure. Up to 70% of companies have one failed project in...

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Effective performance management

This post explains why it's important to manage business performance at all levels: corporate, team and individual. This approach works in most organisations of 10 people and above, all sectors. We explain how a whole business approach makes employee performance...

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Leadership and management skills: walking the Gemba walk

Engagement is at the very heart of Leadership and Management. People talk the talk, but do you really know how to walk the Gemba walk? According to Wikipedia, in business, gemba is the ‘real place’ where value is created. In manufacturing the gemba is the factory...

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Top tips: leading effective meetings

You know what it's like.... How many times have you looked at a meeting agenda and thought ‘What’s this all about?’ Or worse – looked for an agenda that doesn’t exist? How often do you leave a meeting and never give it another thought? Admit it though - part of us...

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Measuring complex business improvement benefits

Last month, I explained how I calculate the benefits of simple business improvement activity. I described the need to baseline, map the current process, problem solve, improve, embed and re-measure the new process. In this post I explain how to calculate benefits of...

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Business Improvement: measuring the benefits

    How do you measure costs and benefits of business improvement? I’ve asked this question to many leaders and teams over the years. Some of the replies I get are “How long is a piece of string?” and “This has slipped well down the list, I’m afraid”. I’m sure many of...

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What are your top tips for lasting business improvement?

You name it .... Lab technician, Quality Assurance, ISO 9000, Total Quality Management, Business Excellence, Investors in People, Just in Time, Lean Management, Systems Thinking, Agile .... there are so many quality models  - and guess what?  I've read the books, and...

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